Shipping + Returns

Christmas Shipping Information

Australia Post has provided the following shipping timeline cut offs for the holiday season. Please note these are estimates only and there are no guarantees. For your order to arrive before Christmas, we recommend ordering before these cut off dates. 

 

Australian Shipping

  • Anywhere in Australia (excluding WA + NT) 
    • For standard shipping // cut off date 13 December 
    • For express shipping // cut off date 20 December 
  • WA + NT 
    • For standard shipping // cut off date 8 December
    • For express shipping // cut off date 15 December 

​International Shipping

  • New Zealand // cut off date 3 December
  • USA // cut off date 20 November
  • UK // cut off date 26 November
  • Asia // cut off date 30 November

 

Shipping Information

Australian Shipping

  • We offer a flat rate shipping fee of $7.95 and free standard shipping for orders over $100 within Australia.
  • We offer express shipping at $10 flat rate within Australia.
  • Standard shipping rates exclude bulky items.
  • All orders will be dispatched within one to two business days- except for during busy periods including sales and product releases. In this case dispatch may take up to 3 days. 
  • All parcels are sent via Australia Post from Brisbane, shipping times will vary depending on your location but will usually arrive within 2-10 business days.
  • You will receive a tracking number via email once your order has been sent.

    ​International Shipping

    • International shipping will be calculated at checkout
    • International orders will be sent via Standard International Post - with tracking, with an arrival time of 15-25 working days.
    Please contact us for more information related to International shipping rates. All orders will be packaged and lodged with Australia Post within 1-2 days. Myla + Co. are not to be held responsible for late deliveries, loss, or damage by Australia Post. All orders will be supplied with tracking details which can be tracked by the Australia Post website.
    PLEASE NOTE. Due to Covid-19, there have been some significant delays in shipping.  You can find COVID-19 updates on the Australia Post website here
     

    Incorrect address or returned parcels

    If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, we will need to pass on the postage charge to send it again. If a parcel is undeliverable to the gift recipient, we will be in touch with the person who placed the order to discuss options.

     

    Refunds + Returns or Exchanges

    Unfortunately we don't offer refunds or returns for change of mind, however we can provide you with a store credit. Items must be returned within 7 days of delivery date and in original packaging and condition (clothing unworn, unaltered, unwashed and with their tags attached). To return an item please email us at hello@mylaandco.com.au. 

    Once your item has been received back into our store it will be processed and a store credit will be issued to the value of your return. You can then use this credit to re-purchase in a new size or colour that you desire.

     

    If you believe you have received a faulty item, please email hello@mylaandco.com.au so that we can best help.

    • Returns and exchanges not available on sale purchases. All sale purchases are final.
    • Myla + Co. do not cover the return postage costs. Return postage costs will be at the buyers expense. We recommend using a service with tracking. 
    • Myla + Co. are in no way liable/ responsible or accountable for the loss of products being returned.

      

    Contact Us

    Email: hello@mylaandco.com.au

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